Customer Success Manager (Kansas City, MO - Remote) - Littler Mendelson : Job Details

Overview

Customer Success Manager (Kansas City, MO - Remote)

Join to apply for the Customer Success Manager (Kansas City, MO - Remote) role at Littler.

Responsibilities

• Partner on onboarding for key clients, ensuring a seamless transition and strong initial engagement through structured 30/60/90-day plans.
• Collaborate cross-functionally with internal teams to deliver tailored onboarding experiences and training.
• Develop client profiles and engagement strategies that align with business goals and service preferences.
• Facilitate internal team collaboration and readiness through client-specific training and client documentation, such as CRM updates, deal tracking, client portfolio documentation, etc.
• Drive early relationship-building efforts and identify opportunities for long-term client success and growth.
• Support technology platforms (Littler CaseSmart, Littler OnDemand, Edge, etc.) implementation efforts.
• Monitor technology platforms adoption rates and work directly with clients to apply best practices to ensure anticipated adoption is achieved.
• Track technology platforms client engagements and partner with the Client Originating Attorneys (COAs) and other program leaders to renew and grow contracts profitability.
• Analyze client and COA satisfaction surveys and manage the post-survey process, identifying and tracking action items that will lead to increased levels of satisfaction.
• Collaborate on an annual communications strategy to ensure clients who have adopted Littlers innovative solutions understand the full value of the offerings on an ongoing basis.
• Maintain accurate and up-to-date client data in Microsoft Dynamics to support proactive client management, performance tracking, and regular reporting.
• Regularly report progress against annual goals to Marketing & Business Development leadership team.

Qualifications

• Communication: Demonstrated ability to clearly and effectively communicate to firm clients, internal clients, partners, and leadership.
• Business Development Strategy: Demonstrated ability to execute business development strategy via the development and implementation of key initiatives.
• Financial Acumen: Demonstrated ability to incorporate and leverage financial metrics and concepts into effective business development/sales operations.
• Industry Expertise: A deep understanding of the professional services industry with an emphasis on the dynamics of internal and external sales channels.
• Matrixed Resource Management: Demonstrated ability to achieve key business results with resources who are primarily not your own direct reports. Demonstrated ability to execute key business development/sales initiatives via influence and direction of dotted-line resources.

Education & Certifications

• Bachelors degree required

Experience Required

• Minimum 5-7 years of professional experience

About Littler

Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,800 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years.

Littlers unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issuesbuilding better solutions for clients toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quodelivering bold, groundbreaking innovation that prepares employers not just for whats happening today, but for whats likely to happen tomorrow.

Benefits

We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.

For more information about our benefits visit: www.littler.com/benefits/state-details.

For more information about our firm visit: www.littler.com.

For inquiries regarding this opportunity, please e-mail Alyssa Maggiacomo at [email protected] with the job title in the subject line.

Littler Mendelson is proud to be an equal opportunity employer.

This job posting is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Law Practice

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