Customer Success Manager - Droxi : Job Details
Customer Success Manager
DroxiJob Location : all cities,KY, USA
Posted on :
2025-10-20T21:58:52Z
Job Description :
What You'll Do
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- Lead onboarding processes for new healthcare clients in the U.S. market.
- Provide product training and ensure a smooth implementation of our AI-powered platform.
- Build strong, long-term relationships with customers and act as their trusted advisor.
- Monitor product adoption and proactively identify opportunities to improve customer experience.
- Collaborate closely with Product, Sales, and R&D teams to share customer feedback and drive product improvements.
- Support customers with troubleshooting and ensure timely resolution of issues.
- 5+ years of experience in Customer Success, Account Management, or Implementation roles — preferably in SaaS or Digital Health.
- Strong communication and presentation skills in English (native or near-native level).
- Tech-savvy, with the ability to understand and explain complex products.
- Customer-focused, detail-oriented, and highly organized.
- Experience working with U.S.-based customers — a strong advantage.
- Familiarity with AI or NLP-based products — a plus.
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