Customer Success Manager - Confidential : Job Details

Client Success Manager – Printing

A growing company in the printing industry is seeking a Client Success Manager to lead customer service and sales support teams while driving client satisfaction and long-term partnerships.

In this role, you'll be the main point of contact for key accounts, building relationships, solving challenges, and ensuring seamless delivery of services. You'll collaborate closely with Sales, Operations, and Quality to deliver client-focused solutions and strengthen business outcomes.

We're looking for someone who is both a strategic leader and a hands-on contributor. You'll mentor and guide the client success team while also managing accounts directly, developing new opportunities, and expanding existing business.

What You Bring:

• 7+ years of customer service or account management experience in printing or packaging industry (preferred).
• 3+ years of leadership experience
• Strong problem-solving skills and the ability to handle complex client needs
• Proven track record of building and growing client relationships
• Salesforce & ERP systems such as SAP or JDE is a plus.

If you're a natural communicator with a passion for client success and industry expertise, we'd love to connect with you.

We welcome applicants of all backgrounds and are committed to providing equal opportunities in employment. All candidates will be considered without regard to race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, citizenship, or any other characteristic protected under applicable laws.