Customer Success Manager - Pixalate : Job Details

Customer Success Manager

Pixalate

Job Location : New York,NY, USA

Posted on : 2025-09-01T16:20:11Z

Job Description :

Employment Type: Full-Time

Minimum Experience: Mid Level

Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

Our software and data have been used to uncover multiple high-profile criminal and illegal surveillance cases, including:

  • Gizmodo: An iCloud feature is enabling a $65 million scam, new research says
  • Adweek: A 7-figure ad fraud scheme running on Roku underlines murkiness of CTV
  • Washington Post: Your kids apps are spying on them
  • Pro Publica: Porn, piracy, fraud: what lurks inside Googles black box ad empire
  • ABC7 News: The state of children's privacy online
  • NBC News: How many apps are tracking your children

Our team comprises lawyers, data scientists, engineers, economists, and researchers with a global presence in California, New York, Washington DC, London, and Singapore.

About The Role

Pixalate is hiring a Customer Success Manager (CSM) to join our growing team. Successful candidates will leverage programmatic expertise and knowledge of the digital landscape to establish and maintain active client relationships. This role is currently remote but may require occasional travel for client meetings.

Responsibilities
  • Managing the complete lifecycle of client accounts, including onboarding, training, support, renewals, upsells, and quarterly reviews
  • Presenting Pixalate solutions to key clients within the programmatic ecosystem, including SSPs, DSPs, ad exchanges, and publishers
  • Maintaining awareness of client needs and opportunities for expansion
  • Understanding the competitive landscape and industry developments
  • Driving positive customer success outcomes: retention, expansion, churn reduction, advocacy, and lifetime value
  • Ensuring product adoption, client satisfaction, and account health
    • Qualifications
  • Knowledge of ad servers, exchanges, DSPs, SSPs, and their roles in digital advertising
  • Understanding of digital advertising channels (display, mobile web, in-app, OTT/CTV)
  • Knowledge of invalid traffic (IVT) and viewability
  • BA/BS in related fields or equivalent experience
  • 2-3 years in client-facing roles in digital advertising tech (SSPs, DSPs, exchanges, etc.)
  • Proficiency in MS Excel, Salesforce, Google Drive, JIRA
  • Understanding of ad operations, campaign optimization, JavaScript, tagging, cookies, macros, platforms
  • Ability to take ownership and act on client goals in a technical environment
  • Self-starter, capable of thriving in a startup environment
  • Poise under stress, especially with time-sensitive issues
  • Data-driven, analytical, process-oriented
  • Excellent communication and presentation skills
  • Proficiency in English; additional languages a plus
    • Benefits

    We focus on innovation and excellence. Our benefits include:

    • Comprehensive medical, dental, and vision insurance (100% premiums covered for employees, 50% for dependents)
    • Unlimited PTO
    • 401k plan
    • Monthly internet reimbursement
    • Hybrid, flexible hours
    • Opportunities for advancement
    • Annual team events
    • High-performing, fun team environment
    • Competitive compensation
    Additional Details
    • Seniority level: Mid-Senior level
    • Employment type: Full-time
    • Job function: Other
    • Industries: Technology, Information, Internet

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