Customer Success Manager - MS SHIFT : Job Details

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This range is provided by MS Shift, Inc.. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Additional compensation types

Commission

Direct message the job poster from MS Shift, Inc.

MS Shift is expandingand we're hiring a motivated and customer-centric Customer Success Manager to help our clients get the most from our security and operations software suite.

Youll be the face of MS Shift post-sale: leading onboarding, providing training, ensuring adoption, and driving customer satisfaction. This is a hands-on role where your communication and problem-solving skills will directly influence retention, renewal, and customer growth.

Note: This is on-site position

What Youll Do:

• Serve as the main point of contact for client onboarding, implementation, and ongoing relationship management
• Build long-term relationships that drive product adoption and ensure client satisfaction
• Identify and act on opportunities to upsell and expand product usage
• Collaborate with Sales, Product, and Customer Support to deliver a seamless experience
• Track client performance metrics and report usage trends to internal teams
• Create training materials and client-facing documentation in collaboration with Marketing
• Communicate customer feedback to leadership and product teams

What Were Looking For:

• 5+ years of experience in Customer Success, Account Management, or related client-facing role
• Background in SaaS, operations tech, or B2B solutions preferred
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in Salesforce and/or other CRM platforms
• Bachelor's degree in Business, Communications, Marketing, or related field
• Self-starter with an eye for process improvement and a strong sense of ownership

Compensation:

Base Salary: $70,000$80,000/year (depending on experience)

• Medical insurance
• Vision insurance
• 401(k) plan

MS Shift is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, gender, sexual orientation, age, disability status, or veteran status.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Sales, and Business Development
• Industries Software Development and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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