Customer Success Manager - John Deere : Job Details

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At John Deere, we are committed to addressing the world's growing needs for food, fiber, and infrastructure by investing in our people and technology. We believe in making a positive impact and are looking for individuals who share this vision.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, or disability.

Primary Location: United States (US) - Georgia - Atlanta

Function: Customer Experience (CA)

Title: Customer Success Manager - 114552

Onsite/Remote: Remote Position

This position is currently eligible for remote work, subject to training and company policies.

• Manage customer accounts
• Consult customers to drive ROI and improve experience
• Build and maintain relationships with decision makers
• Sell performance upgrade kits, technologies, machines, and aftermarket offerings
• Enhance dealer capabilities around digital products
• Support customer success through onboarding, adoption, and renewal processes
• Advocate for customer needs within John Deere to increase usage, renewal, and revenue

What Skills You Need

• 5+ years working with Ag or Construction dealers and customers
• Effective communication skills (written, verbal, presentation)
• Construction product and technology knowledge
• Ability to work independently
• Data and analytics support decision-making
• Willingness to travel domestically and internationally up to 75%

What Makes You Stand Out

• Knowledge of site development, underground, or mining systems
• 2+ years of Account Management experience

Education

• Bachelor's Degree in Business, Management, Marketing, AG/Construction Management, Engineering, or equivalent experience

What You'll Get

We offer a comprehensive rewards package including flexible work, competitive pay, benefits, and various employee programs. Salary range: $107,400 - $161,088 plus benefits. Learn more about our Total Rewards at this link.

Must be 18 or older to apply. This description is not exhaustive; qualifications are guidelines. Benefits plans may be amended or terminated at any time.

We comply with applicable civil rights laws and do not discriminate based on race, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran status, or disability.

• Employment type: Full-time
• Industry: Machinery Manufacturing

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