Customer Success Manager - Re-form Commercial Office Furniture : Job Details

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We're looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.As a Customer Success Manager, you'll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You'll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

This is a fully remote position, with preference for candidates based near one of our retail showrooms.We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.Requirements

• Experience in a client-facing role (in person or remote)
• Exceptional organizational skills and a sharp eye for detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks independently in a fast-paced environment
• Prior experience in cabinetry, construction, architecture or design
• College degree or equivalent experience

Benefits

• Base salary of $70,500
• 20 days PTO with an increase on your anniversary up to 25 days of PTO
• 11 paid holidays
• 4% 401(k) match
• Health insurance

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesFurniture and Home Furnishings Manufacturing

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