Customer Success Manager - Reform : Job Details

We're looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.

As a Customer Success Manager, you'll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You'll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects

• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards

• Respond promptly to client inquiries via phone, email, and chat

• Coordinate final delivery and installation logistics with clients and partners

• Troubleshoot order issues and assist with installation-related questions

• Order and track replacement parts for clients as needed

• File and manage claims-related documentation

• Gather and share client feedback and recurring trends with management to improve overall experience

This is a fully remote position, with preference for candidates based near one of our retail showrooms.

We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.

• Experience in a client-facing role (in person or remote)

• Exceptional organizational skills and a sharp eye for detail

• Excellent written and verbal communication skills

• Ability to manage multiple tasks independently in a fast-paced environment

• Prior experience in cabinetry, construction, architecture or design

• College degree or equivalent experience

• Base salary of $70,500

• 20 days PTO with an increase on your anniversary up to 25 days of PTO

• 11 paid holidays

• 4% 401(k) match

• Health insurance