Customer Success Manager - Campfire Interactive : Job Details

Join to apply for the Customer Success Manager role at Campfire InteractiveJoin to apply for the Customer Success Manager role at Campfire InteractiveDirect message the job poster from Campfire InteractiveDirector of Talent and Human Resources at Campfire Interactive Why Campfire?Opportunities arise. Competitors emerge. Demand shifts. Volumes change. Prices rise and fall. Meanwhile, the bottom line, governing the most important decisions a CEO will make, hangs in the balance, as stakeholders await word on earnings, growth, prospects, and stock price.That's where we come in! Campfire's unique, powerful, and cost-effective solution has kindled a growing base of happy customers around the world by bringing future and current revenues and costs under a single roof, with advanced functionality to create, analyze, and modify plans, optimize portfolios, and manage long-term profitability. Campfire's technology sparks unprecedented insight into a company's bottom line, unleashing the freedom to focus on the decisions that matter most. Join our visionary tech company and talented and passionate team as we continue to develop such valuable systems.Job Duties and ResponsibilitiesAs a Customer Success Manager (CSM) at Campfire, you will be responsible for developing and maintaining customer relationships that drive retention, loyalty, and account growth. You will serve as the primary point of contact for post-implementation customers, ensuring a smooth transition to active use and supporting them throughout their experience with our software products.Your responsibilities will include managing customer information for assigned accounts, including business requirements, satisfaction levels, use cases, and key contacts. You will play a key role in driving post-launch customer satisfaction through regular meetings, addressing concerns, organizing user training sessions, and identifying opportunities to increase user engagement.Additionally, you will be responsible for managing customer success, including renewals of subscription licenses, exploring opportunities for account growth, and collaborating with internal teams to ensure alignment with customer needs. Your feedback will be valuable in helping to enhance the Campfire solution suite based on your understanding of customer experiences and requirements.Successful Candidates Will Demonstrate:Ability to work in a collaborative team environment while also being able to execute work independentlyAbility to lead resolution for complex business and technical issues independently and with a teamMeet project timelines and deadlines while producing high-quality work, enhancing customer relationships, and managing projects from initiation to completionAbility to identify the big picture in all components of decision-making using the top-down thinking approachEagerness to learn and the ability to adapt to company cultureEstablish and maintain effective working relationships with peers, project team members, and customersExcellent verbal and written communication abilityAbility to work in a fast-paced, start-up environmentTechnical SkillsCollaborate with cross-functional teams across various departments to deliver training, support, and successful project outcomes, ensuring alignment with customer needs across multiple geographic markets. Ability to take actions to enhance customer satisfaction, ensure productive use of software, and lead to software subscription renewals and expansionsDevelop customer success processes to ensure efficient and standardized outcomes for growing customer baseExperience identifying and solving complicated problems in high-pressure time-sensitive environmentAbility to work in a collaborative team environment with many employees as well as customer contacts, while also being able to execute work independentlyDemonstrated ability to create and maintain long-lasting and healthy relationships with customers.Automotive industry knowledge preferredWork Experience4+ years of relevant experience in a customer-facing role, preferably customer support, customer success or system implementationExperience in the computer software industry highly desirableExperience managing accounts with large B2B enterprises and driving customer satisfaction and success with key contacts within those enterprise customersEducational ExperienceBA/BS degree in Business, Engineering, Finance, IT and/or related disciplineSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries Software DevelopmentReferrals increase your chances of interviewing at Campfire Interactive by 2xSign in to set job alerts for “Customer Success Manager” roles. Ann Arbor, MI $104,300.00-$193,700.00 3 days agoCustomer Success Professional (Levels 1-3) Romulus, MI $30,000.00-$60,000.00 2 years agoAnn Arbor, MI $28,800.00-$35,525.00 5 days agoLivonia, MI $100,000.00-$150,000.00 23 hours agoLeasing and Marketing Manager for Student Housing Senior Business Development/Account Manager (GM) [14109] Senior Manager Enterprise Change and Program Management Office Services & Support Outside Sales Account Manager - Visual LED Lighting Retail Assistant Manager - Plymouth, MI - United Wireless, a T-Mobile AR Strategic Account Manager, Accounting Tech JN -062###-####97 Technical Marketing Communications Manager Retail Assistant Manager - Clinton Twp, MI - United Wireless, a T-Mobile AR We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr