Customer Success Manager - StatSocial : Job Details

StatSocial delivers the industry's leading Social Audience Insights Platform, empowering marketers to identify and reach the audiences that matter most to their brand. Using our patented Identity Graph, users are able to take action on audiences sourced from major social and community platforms for insights, paid targeting, influencer discovery, and measurement.

The Opportunity

StatSocial is looking for a Customer Success Manager with exceptional relationship management skills and a passion for helping customers succeed. Reporting directly to StatSocial's SVP of Sales & Services, this person will be responsible for managing existing customer relationships in order to ensure client success when using StatSocial's platform.

Responsibilities Will Include:

• Overseeing key client relationships and ensuring that users are properly trained, supported, and nurtured over time.
• Ensuring client renewals and identifying cross sell and upsell opportunities.
• Creating and updating client reports to track usage, satisfaction, and goals.
• Collaborating with internal stakeholders to prepare and deliver successful quarterly business reviews on a client-by-client basis.
• Leveraging the platform and excel in order to create StatSocial audiences on behalf of clients.
• Working closely with leadership, product, and marketing to communicate how clients are effectively using our platform as well as any existing blockers in clients' success.
• Collaborating with marketing in order to identify key partnerships for case studies, reference programs, and logo use on StatSocial owned pages.
• Contributing to marketing's nurture campaigns for existing clients.
• Partnering with product teams to identify areas of opportunity for platform enhancements, and serving as a primary feedback loop to inform future roadmap decisions.

Qualifications:

• 3-6 years of experience in customer-facing client/account management roles.
• Agency, DSP, AdTech, or marketing insights backgrounds preferred.
• SaaS background is a plus.
• Strong written and verbal communication skills.
• Experience working in a fast-paced environment, managing competing priorities.
• Extremely organized and have a high level of accountability for the quality and timeliness of their work.
• Self-starters with a collaborative, entrepreneurial spirit.
• Experience with Excel, Powerpoint, and similar tools.
• BS/BA required
• On-Target Earnings (OTE):$105,000 – $120,000

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesTechnology, Information and Internet

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