Customer Success Manager - CAI Software, LLC : Job Details

Customer Success Manager

CAI Software, LLC

Job Location : Portland,ME, USA

Posted on : 2025-08-16T01:03:26Z

Job Description :

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Job Description / Responsibilities:

As a Customer Success Manager at Parsable, one of CAI Software's product offerings, you play a vital role in ensuring our customers' success, satisfaction, and renewal. You will take ownership of a portfolio of 25-40 Fortune 1000 customers, helping them maximize the value of our platform and achieve their objectives. Your responsibilities will include:

  • Ownership of Customer Renewals: Drive GRR and NRR to meet and exceed company goals.
  • Executive Business Reviews: Create and deliver EBRs to leadership at various levels to promote adoption and growth.
  • Customer Relationship Management: Establish and nurture relationships with customer contacts, serving as their primary point of contact. Maintain 10-20 contacts engaged quarterly.
  • Benchmark Development: Create benchmarks and standards to assess customer health.
  • Collaboration for Adoption and Education: Work with internal teams to address customer issues, ensure onboarding success, and promote platform adoption.
  • Customized Success Plan: Develop and implement success plans tailored to each customer's goals.
  • Collaboration for Growth: Work with Sales, BDR, and Marketing teams to identify expansion opportunities.
  • Travel: Willingness to travel, including internationally, for customer or industry events.
    • Qualifications:
    • Bachelor's degree or equivalent.
    • Fluency in English and Spanish.
    • Ability to communicate effectively with all stakeholder levels.
    • Experience in a customer-facing role focusing on renewals and adoption.
    • Strong problem-solving, conflict-resolution, and negotiation skills.
    • Excellent communication, interpersonal skills, and empathy.
    • Ability to manage multiple accounts and prioritize tasks.
    • Proficiency with tools like Hubspot.
    Skills:
    • Account management and relationship-building.
    • Strategic thinking and success plan execution.
    • Sales and upselling skills.
    • Customer advocacy and feedback management.
    • Active listening and understanding customer needs.
    • Goal-setting and results orientation.
    • Data analysis for customer insights.
    • Knowledge of products, services, and industry.
    • Ability to perform all essential functions, including walking factory/plant floors, with accommodations if needed.
    Seniority level
    • Entry level
    Employment type
    • Full-time
    Industries
    • Software Development

    This job posting is active and available.

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