Customer Success Manager - Divert : Job Details

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This range is provided by Divert. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $95,000.00/yr

About Divert

Divert is a circular economy company on a mission to prevent food from being wasted through nationwide infrastructure and innovative technologies. Founded in 2007, the company provides an end-to-end solution that leverages data to prevent waste, facilitates edible food recovery to provide to people in need, and transforms unsold food products into renewable energy to power communities. Through this integrated approach to reducing wasted food–Prevent, Provide, Power–Divert works with customers across the U.S. to reduce wasted food and positively impact people and the environment.

What You'll Do

Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, it is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company. As a Customer Success Manager at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.

Each customer is at a different point in their journey, and as a Customer Success Manager you are responsible for creating, measuring, and delivering an individualized roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert's solutions and solution roadmap. You identify new opportunities to expand Divert's value proposition and meet our mission to Protect the Value of Food.

Location: The person in this role will be required to live on the West Coast of the United States. Ideal candidates will reside in Northern California.

Travel: Typical annual travel is approximately 30% (first 3 months requires 50% travel) to meet your clients.

Responsibilities

• Communicate Divert's mission & vision effectively to customers
• Provide excellent–proactive when possible–customer service
• Advocate for customers internally within Divert, be their Voice
• Drive renewals & maintain our record setting retention rate
• Understand your customer's current strategic plans and goals, and how they report on, and measure those efforts
• Identify and address opportunities and risks at each customer
• Keep a current map of all stakeholders at each of your customers. Understand internal relationships and dynamics. Continually deepen and expand strategic relationships at each of your customers
• Onboard new customers in collaboration with the Business Development team and Solutions partners
• Advise customers on how to use our solutions according to our defined best practices
• Enable customers to realize the value of our solutions through reporting and regular business reviews
• Stay current on Divert's products, product roadmap, competitive landscape, and trends
• Upsell and cross sell existing products and services to drive revenue

What we're looking for:

• Three or more years experience in Sales/Customer Success/Account Management or other related business function
• Skilled at relationship building, with a passion for connecting with customers in person and virtually to drive value
• Travel 30% (up to 50% in first 3 months). Must have a valid driver's license (RMV check as part of background check process)
• Confident communicator with strong written and verbal communication skills
• Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes
• Experience with driving ad-hoc projects with time-bound deliverables
• Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments

What's in it For You:

• Compensation Range: $80,000 - $95,000 annually
• Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
• Life Insurance
• 401K with Safe Harbor company match
• Paid Time Off
• Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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