Customer Success Manager, Google Marketing Platform - Google : Job Details

Customer Success Manager, Google Marketing Platform

Join to apply for the Customer Success Manager, Google Marketing Platform role at Google

Customer Success Manager, Google Marketing Platform

Join to apply for the Customer Success Manager, Google Marketing Platform role at Google

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; New York, NY, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications:

• Experience in digital advertising sales, platform sales, product marketing, or product/project management.
• Experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
• Experience in video, display, app, and social advertising solutions.
• Experience working for or with agencies.
• Ability to build and develop customer relationships and present solutions, win in business situations.
• Excellent leadership in cross-functional or heavily matrixed organizations with desired results.

About The JobBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.We empower clients to explore and reach new heights in an AI-driven world, by selling and architecting sustainable Google Marketing Platform (GMP) solutions that accelerate the next wave of business growth.Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.The US base salary range for this full-time position is $103,000-$148,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .Responsibilities

• Maintain deep relationships with agency clients, understand their tests and needs in order to better enable their success with our tools.
• Lead scaled trainings, product sessions, and account-specific activation sessions in partnership with AE to drive business or platform/feature adoption and error mitigation.
• Hold office hours for optimization and implementation recommendations and answer Agency inbound questions re: platforms usage and features and escalate to resolve technical roadblocks.
• Drive business by supporting agencies in building and launching effective media campaigns and create learning agendas for client onboarding and ongoing enablement.
• Build and maintain a strong knowledge of Google Marketing Platform product capabilities, how they integrate with one another and increasingly how they work with Google Cloud.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Advertising, and Customer Service
• IndustriesInformation Services and Technology, Information and Internet

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