Customer Success Manager, Global Delivery Partnerships - ABBTECH : Job Details

About the RoleAs a Customer Success Manager (CSM) on the Global Delivery Partnerships team, you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities). The Global Delivery Partnerships team manages our largest global restaurant partners such as Starbucks, RBI, Subway, and Domino's, as a CSM you will collaborate closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants. You will also work closely with internal partners across Product, Engineering, Marketing, Operations, Legal and Finance, to provide maximum value for both Uber and our strategic merchant partners.What You'll DoBuild strong relationships. Lead day-to-day interactions with senior executives and key decision-makers within partner organizations.Develop and execute US partnership strategy. Hold internal teams and external partners accountable to agreed-upon KPIs and targets.Expand product adoption. Communicate the value of our newest products creatively to differentiate our offerings.Drive operational initiatives. Lead key workstreams in collaboration with cross functional teams to drive growth, operational improvements, and increased merchant satisfaction.Collaborate cross-functionally. Act as the voice of the customer while effectively navigating internal processes alongside Product, Marketing, Operations, Legal, Finance, and other teams.Balance big-picture thinking with attention to detail. Stay organized and timely to ensure nothing is missed, while also contributing strategically to the growth of our partnerships.Think critically and solve problems creatively. Navigate negotiations, challenging partner conversations, and internal roadblocks with poise and adaptability.Bring your analytical A-game. Build business models and conduct analyses with Ops, Data Science, and Finance to uncover trends, generate insights, and measure impact.Stay informed. Remain up to date on industry trends and become a true student of our partners' businesses.Basic QualificationsMinimum of 5 years full-time professional experienceExperience in a client-facing role working with large enterprises & Global partnershipsSales and partner/account management experienceBachelor's DegreePreferred QualificationsExperience handling enterprise and executive level partnerships, ideally with global brandsExperience in food delivery and/or third-party marketplaces at a high-growth tech companyExperience securing buy-in with executive-level external partners and using data to share insights and consult on core business objectives.Ability to build and implement joint business plans, prioritizing initiatives that will drive strategic value for the partnershipAbility to flex your analytical skills and use data to influence decision makers and quantify opportunitiesSpeed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment, navigating ambiguity, and solving problems quicklyExcellent listening, communication, negotiation, and organizational skillsCoachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's developmentFor Chicago, IL-based roles: The base salary range for this role is USD$99,000 per year - USD$110,000 per year. For Culver City, CA-based roles: The base salary range for this role is USD$99,000 per year - USD$110,000 per year. For New York, NY-based roles: The base salary range for this role is USD$110,000 per year - USD$122,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$110,000 per year - USD$122,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-