Customer Success Manager (GA, Ringgold) - Five Star Breaktime Solutions : Job Details

Customer Success Manager (GA, Ringgold)GA, Ringgold

Customer Service Manager - Greater Chattanooga Area

Text PERKS to (844) ###-#### to learn more

At Five Star Breaktime Solutions, we're committed to delivering top-tier service and innovative breakroom solutions to our clients. We are seeking a motivatedCustomer Service Manager (CSM)to drive retention, client satisfaction, and organic sales growth in a designated region.

What You'll Do:

• Build strong client relationships through regular visits and proactive communication

• Educate customers on our full range of products and services to increase retention and upsell opportunities

• Partner with sales and management to meet division goals for revenue, profit, and customer satisfaction

• Conduct regular site inspections to ensure brand consistency and quality standards

• Identify and resolve customer concerns, including loss prevention issues, in coordination with leadership

• Maintain accurate records of client interactions and activities

• Represent the company with professionalism and align behavior with our core values

• Travel as needed to visit client sites, attend meetings, and support regional operations

What We're Looking For:

• Bachelor's degree (preferred) or equivalent experience

• 2+ years in customer service, account management, or sales

• Strong communication, negotiation, and problem-solving skills

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Ability to work independently, manage multiple projects, and thrive in a fast-paced environment

• Valid driver's license and clean driving record

• Willingness to travel, including occasional overnight stays

Why Join Five Star?

• Be part of a growing company that values innovation and customer satisfaction

• Enjoy a collaborative culture and supportive leadership

• Competitive salary and benefits package

• Opportunities for professional development and advancement

Requirements:

• Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.

• Must be able to consent to a drug screen.

• Must be able to consent to a pre-employment background check.

• Ability to work in all weather conditions (ex. heat, cold, rain, and/or snow)

Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays

• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

Position Information:

• Status: Full-Time

About Five Star Breaktime Solutions:

Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO/Federal Contractor/Veteran

Location - GA, Ringgold