Customer Success Manager - Enterprise Asset Management (EAM) - DaVita : Job Details

Customer Success Manager - Enterprise Asset Management (EAM)

Western part of the US (preferably in the Pacific or Mountain time zone)

Local Government, Owner & Public Sector

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.

• Own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion.
• Provide technical support such as software demos, webinars, emails, calls, on-site visits, and conference staffing.
• Increase customer platform usage and adoption.
• Ensure customer satisfaction.
• Establish strategic advisor relationships with local government customers.
• Help customers achieve their goals and overall vision.
• Manage customer escalations to various Trimble teams.
• Develop and maintain core product knowledge in Cityworks, Trimble Utilities, and Pavement Express.
• Travel approximately 30-40%.

• BS/BA in business management, GIS, geography, or related field.
• Knowledge of local or county government, community development, public works, and utilities.
• Knowledge of Cityworks, Salesforce CRM, and Esri GIS.
• Experience in customer/account management.
• Ability to interact with customer teams at various technical levels.

The Local Government Division provides enterprise asset management (EAM) and pavement management software for utilities and local government, addressing challenges in maintaining aging infrastructure.

Cityworks is a GIS-centric enterprise management tool integrated with Esri's ArcGIS, supporting permit creation, work orders, inspections, and resource management, fully integrated with Microsoft Office and Crystal Reports.

Trimble offers a compensation range, benefits including health, dental, vision, life, disability, time off, retirement plans, and various savings plans. We are an equal opportunity employer committed to diversity and inclusion. For accommodations, contact [email protected].