Customer Success Manager - Bilingual Spanish and Portuguese - Sophos : Job Details

Employer Industry: Cybersecurity Solutions Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Work remotely with a flexible working model - Engaging and innovative work environment with a strong team spirit - Participation in employee-led diversity and inclusion initiatives - Involvement in annual charity and fundraising initiatives, along with volunteer days - Access to global wellbeing programs and monthly training to support employee health What to Expect (Job Responsibilities): - Manage named accounts to ensure engagement and satisfaction throughout the customer lifecycle - Establish and maintain key relationships with customers, addressing their needs and concerns - Partner with customers to develop success plans, ensuring high levels of satisfaction and product adoption - Monitor customer analytics and KPIs to enhance customer experience and optimize solutions - Act as an escalation point for high-impact customer issues, ensuring quick resolution What is Required (Qualifications): - Bilingual in Spanish and Portuguese alongside English - Minimum of 3 years of experience in customer success roles; additional experience in customer support, sales, or business development is a plus - Exceptional communication skills and ability to build positive business relationships - Strong organizational skills with the ability to manage project milestones effectively - Understanding of recurring revenue sales models and renewal processes How to Stand Out (Preferred Qualifications): - Strong cybersecurity knowledge is an asset - Experience in translating customer issues into business or solution requirements - Ability to be seen as a trusted advisor to senior executives in large organizations - Experience in building strategic account plans #Cybersecurity #CustomerSuccess #RemoteWork #DiversityAndInclusion #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.