Job Location : New York,NY, USA
Join to apply for the Customer Success Manager b2b SaaS role at Workwize
Join to apply for the Customer Success Manager b2b SaaS role at Workwize
This range is provided by Workwize. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$70,000.00/yr - $90,000.00/yr
Direct message the job poster from Workwize
Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up.
We're expanding into North America and looking for a strategic, hands-on CSM to join our CSM team.
You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we'd love to talk.
At Workwize, we're revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize's SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.
CSM Role
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.
What you will do:
1. Drive customer success and satisfaction:
Skills and Qualifications:
Characteristics:
Workwize offers:
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
Seniority levelReferrals increase your chances of interviewing at Workwize by 2x
Inferred from the description for this jobMedical insurance
Vision insurance
401(k)
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