Customer Success Manager - APAC/Japan - Anteriad : Job Details

Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions.

We are looking for a fluent Japanese speaker to play a key role on Anteriad's International Customer Success team. This individual will be responsible for problem solving for internal and external customers on Anteriad's products and providing high-quality post-sale support for content syndication, display advertising, and data services. The position requires becoming an expert on the full operational process from initial quote to campaign completion and wrap-up, ensuring a deep understanding at an expert level to problem solve effectively for stakeholders. As a bridge between sales, operations, and customers, the candidate must possess excellent written and verbal communication skills. The team member will collaborate closely with customers, Customer Success Managers, Sales Directors, and the Operations team.

Responsibilities:

The CSM – APAC/Japan will manage all aspects of internal and client support for Anteriad, including:

Skills & Requirements:

Ideal candidates will have 2+ years of experience supporting demand generation and/or direct database marketing, with essential knowledge of database products and services. Fluency in Japanese is required. The candidate should be an excellent communicator with a strong team orientation, capable of marketing integrated online and offline data-driven solutions to enhance market share and profitability. Personal qualities include:

• Independence: ability to work autonomously without constant supervision.
• Self-Starter: motivated with a strong work ethic.
• Motivated: eager to improve and contribute continuously.
• Strong communication skills, both oral and written.
• Adaptability: quick learner, flexible to change.
• Strong problem analysis and solving skills.
• Good team interaction skills.
• Ability to operate platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud.

Our Values:

• Lead & Learn: Leading with vision, innovation, and continuous learning.
• Collaborate & Celebrate: Building success together and celebrating achievements.
• Innovate & Inspire: Exceeding customer expectations and inspiring each other.
• Do More & Do Good: Going above and beyond for clients, colleagues, and communities.

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