Customer Success Associate - A Hiring Company : Job Details

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XYZ is more than just a place to work. It's an organization that values creativity, innovative thinking, and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment. XYZ is proud to be an Equal Opportunity Employer, M/F/D/V.

Job Scope:

The Customer Success Associate will provide day-to-day administrative support to XYZ RENT's Property Management team. The role involves managing relationships with tenants and building owners to ensure their satisfaction, proactively addressing concerns, providing support, and monitoring key performance indicators to maintain high retention and positive tenant experiences throughout the lease.

Major Job Duties:

• Analyze key metrics like tenant satisfaction, renewal rates, and vacancy rates.
• Identify areas for improvement and report findings to management.
• Work closely with leasing, maintenance, and accounting teams to ensure seamless service delivery.
• Update XYZ.RENT website, photos, and blog.

Qualifications: Minimum Education:

BA in Business Administration, Real Estate, or related field, and/or one year of property management experience.

Minimum Experience and Skills:

• Strong attention to detail
• Self-starter with a can-do attitude
• Excellent communication and interpersonal skills
• Strong customer service orientation with problem-solving skills
• Ability to prioritize tasks and manage multiple relationships
• Familiarity with property management software and systems
• Knowledge of local real estate laws and regulations
• Proficient in Microsoft Office Suite
• Working knowledge of AppFolio preferred
• Knowledge of Santa Monica rent control rules preferred
• Valid California driver's license, auto insurance, and availability of insured vehicle for travel

Travel Requirements:

Travel between local rental properties as needed.

Additional Compensation Info:

The pay range for this role is $67,000 per year, based in Santa Monica.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Management, Manufacturing
• Industries: Business Content

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