Customer Specialist - NAVCO : Job Details

Customer Support Specialist - Waxahachie TX

Waxahachie, TX /Full-time /Sales Department/Exempt

Reports to: National Customer Support Manager

NAVCO, an employee-owned leader in security integration, is seeking a Customer Success & Contracts Specialist to manage our top-tier Gold Accounts. In this role, you'll support our Sales Reps and ensure the seamless processing of customer contracts and account management.

What You'll Do:

• Create & Manage Contracts: Generate and process customer contracts using the Sales Hub quoting system, including converting proposals to final contracts.
• Account Management: Maintain accurate customer information and track contract details through internal systems.
• Client Liaison: Work directly with clients to resolve billing inquiries, assist with contract changes, and confirm account details.
• Collaborate Across Teams: Interface with Sales, Accounting, and Operations teams to ensure timely and accurate processing of contracts and orders.
• Contract Paperwork: Review, prepare, and send signed contracts to Order Entry for installation.
• CAD Drawings: Interpret and read CAD drawings for project specifications (preferred).
• Documentation: Keep customer files and account trackers updated to ensure easy access to all relevant information.

What You Bring

• 3+ years in customer service or account management, preferably in a technical or service-based field or associate's degree (A.A.) or equivalent experience in related fields.
• Communication Skills: Strong verbal and written communication with clients and internal teams.
• Organizational Skills: Ability to manage multiple tasks, meet deadlines, and keep detailed records.
• Tech-Savvy: Proficient in Microsoft Word, Excel, Smartsheet, and other office software.
• Attention to Detail: High accuracy and ability to spot issues before they arise.
• Self-Starter: Ability to work independently with minimal supervision.
• Industry Knowledge: Familiarity with CCTV, Alarm, and Access Control systems is a plus.
• CAD Experience (preferred): Ability to read and understand CAD drawings.

Why Join NAVCO?

• Employee Stock Ownership Plan (ESOP)
• 401(k) Plan
• Health, Dental, Vision and life Insurance
• HSA
• Annual Profit-Sharing Bonus
• Paid Sick/Mental Health Days
• Generous Vacation based on years of service
• 1 Paid Volunteer Day per year to give back to your community
• Employee Recognition Programs
• 9 Paid Holidays + 1 Floating Holiday

About NAVCO-Founded in 1971, NAVCO has grown into one of the largest security integrators in the U.S., delivering innovative, reliable security solutions. As an employee-owned company, our team is committed to providing world-class service built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility.

AAP/EEO STATEMENT NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO's employees to perform their job duties may result in discipline