Customer Solutions Representative - Eteam : Job Details

Job Title: Customer Solutions Representative I Location: Brooklyn/New York, NY (11217) Duration: 8 months contract Work Mode: Remote + Hybrid Work Hours: 8 AM to 5 PM Job Description:

• Can sit anywhere in NY and go into nearest office when necessary.
• This position is due to an influx of complaint volumes; this is to help alleviate volumes and monitor situation as the service line program progresses.
• Primary focus will be on complaints - currently dedicated to upstate complaints could be some downstate as well.

Responsibilities:

• Handling of Escalated Customer Complaints as well as develop deep partnerships with regulators, vendors, and internal stakeholders to ensure customer issues are addressed timely and in line with our regulatory framework.
• The individual of The Office of the President will ensure the department maximizes tracking, performance, and responses to lower the risk for regulatory and financial penalties in New York pertaining to Service Line Inspection Complaints.
• The individual will aid in proactive communications to key stakeholders internally and externally and will be overseen by the Office of the President Manager.
• This role is expected to provide organized tracking expertise as well as build internal and external relationships to deliver on process and performance improvements.
• Lastly, support and lead new initiatives in contacting and de-escalating customers with recent company identified programs, projects, or issues.

Required Experience:

• Top skills are proactive communication and organized tracking.
• desire for data analysis and reporting; be able to spin different reports to help with tracking ways to improve tracking is a bonus.
• Customer Data Base and Client is a bonus.
• All systems they will be using are teachable (inspection tracking system, complaints tracking system).
• Must be proficient in MS Suite.