Customer Solutions Representative II (Greenwood, SC - Hybrid) - Lonza America : Job Details

Lonza AG in Greenwood, SC seeks a Customer Solutions Representative II to support customer relationships and meet growth targets for the CHI Business Unit. Key responsibilities:Daily interaction with assigned accounts and internal sales teams to manage product orders, supply, and production inquiries. Establish and grow strong customer relationships within an assigned group of accounts. Achieve annual sales objectives by managing assigned accounts and growing revenue through upselling. Track and analyze account/sales data to identify growth opportunities; partner with customers and sales teams to deliver results. Regularly forecast and track key account metrics, prepare, and analyze account status reports for sales teams and leadership. Drive the development of new custom materials and manage customer specifications processes. Process customer purchase orders and manage complaints, including root cause analysis and corrective action follow-up. Act as Sales Manager when needed to backfi...Solutions, Representative, Customer Service, Product Development, Solution, Sales, Retail, Manufacturing