Customer Solutions Engineer, Marketing Solutions - LinkedIn : Job Details

Customer Solutions Engineer, Marketing SolutionsCustomer Solutions Engineer, Marketing Solutions

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Company DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Company DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionThe role is open to New York City, San Francisco or Sunnyvale.At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.The LinkedIn API Program enables customers and partners to maximize their performanceon LinkedIn and is a core part of how we plan toscale LinkedIn's Marketing Solutions businessinto the future. We are looking for a Customer Solutions Engineer to play a key role in supporting this Program globally with a focus on advertiser demand. As a Customer Solutions Engineer, you will operate as theconnective tissuebetween LinkedIn Marketers, our Partner Platforms, and our API ecosystem, helping marketers grow and advance their business through partner solutions or direct integrations.Responsibilities

• Work with sales and partner teams to interpret customer requirements and deliver integrated solutions that will drive end-customer success.
• Develop and maintain relationships with key strategic partners; build trust through your deep technical expertise of their platforms and customer needs.
• Collaboratewith cross-functionally with Sales and Product teams to develop, manage and grow partner relationships with a focus on technical aspects (i.e.technical presentations, trainings, consultations, and best practices).
• Be an expert on LinkedIn's API capabilities and partner offerings from a technical lens; partner with sales teams to recommend partner solutions and deployor advance successful customer integrations.
• Advocate for API improvements with internal product and partner engineering teams that will benefit end-customers; highlight issues,trends,and opportunities for integration enhancements.
• Develop integration guides and best practices to accelerate API adoption, improve time to-revenue and deliver a great customer experience.
• Maintain subject matter expertiseonmarketing technology and API trends.

QualificationsBasic Qualifications

• Bachelor's degree in a quantitative major, such as Marketing or Engineering
• 3+years' experienceintroubleshooting technical issuesin a client facingroleand/or technical account management experience.
• Minimum 3 years working withAdTech/marketing technology platforms or API partner and developer programs.
• Experience with Marketing Technologies or similar platform and knowledge of 1st party data collection

Preferred Qualifications

• Comfortable in operating with ambiguity and being proactive in finding solutions
• Experience in Solutions Engineering or Technical Consulting is strongly preferred
• Experience working with conversion tracking methodologies (Server to Server integrations, container tags, conversion tags, etc).
• Familiarity with development and API technologies, such as JavaScript and REST
• Proficiencyin online media, ad technology, marketing technology and API partner and developer programs.
• Proven track recordofsolving complex technical problems and providing an excellent experience for customers in the process.
• Passionate about partner ecosystems and businesses; you enjoy staying informed about industry advances and new innovations in the space.
• Skilled in interacting with sales/partner business leads and technical stakeholders and translating complex customer needs.
• Excellent communicator; experience in technical writing.
• Outstanding organizational and planning skills,demonstrated ability to work with complex cross-functional teams and prioritizemultipleprojects simultaneously inarapidly growing and changing environment.
• Enthusiastic, can-do attitude; enjoy working with customers, solving theirproblems,and innovating in a fast-paced environment

Skills

• Experience with Digital Marketing
• Consultative Approach
• Knowledge of API workflows and how they operate through Partner Integrations
• Presentation Skills to internal and external stakeholders

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $105,000 to $170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visitAdditional InformationEqual Opportunity StatementWe seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy StatementAs a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Global Data Privacy Notice for Job CandidatesPlease follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesTechnology, Information and Internet

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