Customer Solutions Consultant - ZAG Zyklotron AG : Job Details

This remote opportunity is open to candidates residing anywhere in the United States or Canada.

The Customer Solutions Consultant (CSC) works to streamline and enhance the customer experience by bridging gaps between Sales, Services, Success, Support, and Product. CSCs have a passion for problem solving, interpersonal savvy, and subject matter expertise to deliver an optimal customer journey and technical solutions. Their positive attitude, empathy, and ability to identify with a customer's mindset is used to effectively advocate internally for customer needs and drive for results.

Primary Duties and Responsibilities

• Subject matter expert on designated facets of VelocityEHS products
• Act as “connective tissue” on technical matters between Sales, Services, Success, Support, and Product
• Enable customer-facing and technical teams to streamline and enhance the customer experience
• Actively manage JIRA board of technical customer issues in collaboration with Product and Development teams
• Work in Salesforce Service Cloud for case details in conjunction with Success and Support teams
• Consult on and develop internal support materials, solutions sheets, and help center articles
• Leverage change management fundamentals to drive ongoing communications
• Manage internal continuous improvement initiatives and processes
• Independently solve simple customer issues
• Independently coordinate relevant parties and solve complex customer issues
• Proactively anticipate outcomes and strategize with customers for the best possible solution(s)
• Prepare and deliver technical presentations that explain simple solutions to internal stakeholders and external customers

Minimum Skills and Qualifications

• Bachelor's degree in a related science field such as Kinesiology, Engineering, Public and Occupational Health, Safety, or Environmental required
• 1-3 years of relevant experience in Software as a Service (SaaS), Environmental, Health & Safety (EHS) and/or similar industry required
• Strong active listening, written, and verbal communication skills to effectively manage customer and internal stakeholder expectations
• Experience owning internal processes
• Detail-oriented and self-motivated
• Strong decision-making, organizational, and analytical skills
• Experience maintaining a high level of activity, managing multiple ongoing projects, working independently, and working effectively in a team environment
• Proactive learner and open to constructive feedback

Preferred Skills and Qualifications

• Master's degree or advanced knowledge of the EHS space
• Demonstrated experience leading live, written, and virtual customer and senior management communication
• Demonstrated experience developing internal processes and workflows
• Strong understanding of software methodologies, behavior, processes, and customer journey across Sales, Services, Success, Support, and Product

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS), and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk, and Environmental Compliance.

Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.

The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider. Recognized by the EHS industry's top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].