Customer Services & Information Technology Officer - Convirgence : Job Details

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Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

As an Expert CSITO supporting the customer, you will be trusted to guide a dynamic team of talented IT professionals to deliver exceptional customer service to both internal and external customers. This is a hybrid position on the Service Desk. Customer service; robust experience in IT Service Desk environment; Knowledge/use of admin tools/admin console; ability to remotely troubleshoot customer issues via phone/remote desktop support sessions; and knowledge of customer product base (software/hardware) helpful, but not required.

In this role, a typical day will include:

• Working in a dynamic, customer-focused environment where no two days are the same.
• Guiding a geographically dispersed team of IT professionals charged with resolving IT-related issues for both CONUS and OCONUS locations.
• Working with government and contract leadership to provide transformative customer service across the enterprise.
• Developing employees through coaching and mentoring.
• Providing quality assurance, oversight, and alignment to Key Performance Indicators (KPI's).

REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 11 years related experience; strong emphasis is placed on leadership experience of a team of 35-40 FTE.
• Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.
• Security Clearance Level: Top Secret/SCI with Polygraph

Preferred Qualifications

• Knowledge of customer product base (software/hardware).

Seniority level: Director

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

Location: Bethesda, MD

Salary Range: $90,000 - $110,000