Customer Service Vending Solutions - Iowa Staffing : Job Details

Customer Service Vending Solutions

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are a company culture devoted to innovation & improvement. AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply reports up. Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Position Summary

We are in search of a team member to provide exceptional support and service for our integrated supply program in Pella, Iowa. The supply chain specialist will be responsible for managing the supply chain for various industrial supplies including cutting tools, abrasives, and MRO supplies. Support provided will include conversion of product, ordering stock, receiving stock, putting orders away, delivering product to the customer, and maintaining an organized environment.

Duties and Responsibilities

• Supports customer production needs and company sales associates.
• Understands company solutions, products, and services. Including limited technical product knowledge.
• Establish productive, professional relationships with key personnel in assigned customers.
• Maintain high customer satisfaction ratings that meet company standards.
• Unpack orders, checks accuracy of shipment and put stock away.
• Deliver product in an accurate manner to customer plants.
• Ensure appropriate customer stock levels, generates new orders for merchandise, obtains customer approval to place orders when required.
• Provide communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
• Utilize company technology to complete daily tasks, order generation, tracking, and routing.
• Participate in special projects and perform additional duties as required.

Education and Experience

A high school diploma or the equivalent is required. Microsoft Excel experience preferred. Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products preferred. Customer service experience is preferred. Relevant military experience is a plus.

Qualifications

We are looking for applicants who are: positive, professional, and proactive; customer-focused with strong customer service skills; comfortable and professional in both phone and email communication; punctual and have a consistent work history; organized, detail-oriented and able to prioritize multiple tasks; able to maintain a high degree of accuracy.

Job Type

Full-time

Hourly Pay

$22.00-25.00

Work Hours

8AM-5PM, Monday-Friday

Benefits

401(k) matching, dental insurance, flexible spending account, health insurance, life insurance, paid time off, parental leave, vision insurance

Schedule

8 hour shift, Monday to Friday

Work Location

In person

We are an AA/EEO/Veterans/Disabled employer.