CUSTOMER SERVICE TECHNICIAN (RECREATION AID) - Department of the Air Force : Job Details

Summary

About the position: This position will be assigned to the outdoor recreation department on Edwards Air Force Base, Ca.

You will greet customers and provide excellent customer service by creating a welcoming environment for customers, answering their questions, and addressing their concerns in a professional and courteous manner.

Summary

About the position: This position will be assigned to the outdoor recreation department on Edwards Air Force Base, Ca.

You will greet customers and provide excellent customer service by creating a welcoming environment for customers, answering their questions, and addressing their concerns in a professional and courteous manner.

Overview

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Accepting applications

Open & closing dates

07/29/2025 to 08/29/2025

Salary $19.80 to - $25.22 per hour Pay scale & grade NF 2

Location

few vacancies in the following location:

Edwards AFB, CA

Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Intermittent Service Competitive

Promotion potential

None

Job family (Series)

* 0189 Recreation Aid And Assistant

Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process

* Suitability/Fitness

Announcement number 25-6ZFSWO917634 Control number 841966800

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the Who May Apply section under the Qualifications section.

Duties

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* Greet customers and provide excellent customer service by creating a welcoming environment for customers, answering their questions, and addressing their concerns in a professional and courteous manner.

* Register customers for activities and collect signed waivers, ensuring that they have signed the necessary waivers to participate.

* Check out equipment to customers and manage facility reservations, such as camping, hiking, and boating.

* Process resale transactions for outdoor recreation activities.

* Manage FAMCAMP reservations and check-ins/outs.

* Answer telephone inquiries and provide information to customers by providing customers with accurate and up-to-date information about outdoor recreation programs and services.

* Generate activity rosters and prepare end of shift/day financial reports to track revenue and expenses.

* Perform other related office administrative tasks as assigned such as data entry, filing, and answering emails, as assigned by the Outdoor Recreation Director or Programs Manager/Assistant Director.

* May operate a government vehicle traveling from one facility to another.

* May be required to work uncommon tour of duty to include days, nights, weekends, holidays, and family days.

* This position has been designated as a testing designated position (TDP). Incumbent is subject to random drug screen.

* Attend all formal and informal training to this position as required by the supervisor or higher headquarters.

* Must be able to drive a forklift.

If interested in applying for this position you may preview the online application:

Requirements

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Conditions of employment

* This position requires the incumbent to complete a background investigation with favorable results.

* Position requires a pre-employment physical completed prior to on boarding.

* This position requires a valid driver's license and a clean driving record. Must provide a DMV print out.

* May work uncommon tour of duty to include evening, nights, weekends, holidays and down days.

* Must be able to communicate effectively in English both orally and in writing

* This position has been designated as a testing designated position (TDP). Pre-Employment drug screening required and you will be subject to random drug screening.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/29/2025

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

* High school diploma or equivalent. Strong customer service skills and ability to work well with people.

* Ability to multitask and manage multiple priorities.

* Strong organizational skills and attention to detail.

* Ability to work independently and as part of a team.

* Proficiency in Microsoft Office and other computer applications.

* Ability to lift and carry equipment as needed. Must be able to lift and carry objects and equipment weighing up to 50 pounds and satisfactorily complete a pre-employment physical.

* Ability to remain in a stationary position for extended periods of time.

* Ability to work outdoors in various weather conditions.

* Ability to work evenings, weekends, and holidays as needed.

* Position requires favorable completion of a Tier 1 background investigation.

* Must possess a valid driver's license.

* Must be able to communicate effectively in English both, orally and in writing.

You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

* Individual must fully meet qualification/eligibility/background requirements for this position.

* U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

* Male applicants born after December 31, 1959 must be registered for Selective Service.

* Direct deposit is required.

* Satisfactorily complete an employment verification (E-Verify) check.

* A probationary period may be required.

* Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).

* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

* Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.

* Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

* This is a Non appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

* This position is included in a bargaining unit.

* Union Name AFGE and Local or Chapter Number 1406.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Benefits

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Required documents

Required Documents

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Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

* Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

* Cover Letter

* DD-214/ Statement of Service

* Diploma/ GED

* Disability Letter (VA)

* License

* Other (1)

* Other (2)

* PCS Orders

* Professional Certification

* Proof of Marriage Status

* Resume

* Separation Notice (RIF)

* SF-50/ Notification of Personnel Action

* Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.