Customer Service Team Lead - Instrumentation Laboratory Company : Job Details

Key Accountabilities. Coordinates team schedules and performance, ensures equal distribution and workload and activities are performed in agreement with SOPs, Job Aids, QM documents andwithin department K - Pis. Coordinates training for new team members. Provides operational guidance to the team and feedback to Manager, Supervisor or designee, to maximize productivity, team development, and achieve department goals. Serves as a role model to the team, fostering Werfen values, effectively communicates productivity and service levels to Manager, Supervisor or designee, as well as personnel performances. Acts as first level escalation, participates in meetings relevant to the activity assigned with other departments and providing feedback to Manager, Supervisor or designee. Effectively communicates with the Supevisor and Manager to identify continuous improvement initiatives that will increase efficiency in the team, increase customer and field sevice satisfaction, and enhance our reput...Customer Service, Team Lead, Service, Operations, Pricing Coordinator, Technical Support, Manufacturing, Retail