Customer Service Supervisor - Apex Systems : Job Details

Position Title: Customer Service Supervisor Exempt/Non-Exempt: Exempt

Major Function:

• Manage customer service representatives.
• Maintain customer service and sales procedures and policies.
• Oversee all areas of customer service, from prompt phone coverage to order completion.

Major Responsibilities:

• Coordinate customer service schedules to ensure adequate coverage.
• Conduct annual reviews for customer service representatives.
• Produce customer acknowledgments, confirmations, delivery notes, and invoices.
• Expedite customer orders.
• Consult with engineers.
• Handle customer concerns.
• Interface with internal and external personnel.
• Develop and maintain an effective organization through recruiting, selecting, training, compensating, and professionally developing all subordinate personnel.
• Develop and maintain a strategy for sound employee relations and communication with subordinate personnel at all levels of the organization.
• Monitor employee performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Perform other duties as assigned.

Education/Training:

• Degree: Bachelor's Degree in Business with a concentration in Marketing, or Bachelor's Degree in Marketing

Skills:

• Verbal communication skills
• Written communication skills
• Organizational skills
• PC literate
• Math aptitude
• In-depth IFS knowledge

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.