CUSTOMER SERVICE SPECIALIST - Florida State Jobs : Job Details

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Florida Commerce (COM) works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

CareerSource Gulf Coast is a workforce development organization in Northwest Florida serving Bay, Gulf, and Franklin counties. CareerSource Gulf Coast provides customized employment and training services that facilitate economic prosperity in partnership with education, economic development, chambers of commerce, community-based organizations, local governments, and businesses.

CareerSource Gulf Coast partners with COM to connect workers to jobs and businesses to the talent it needs to thrive. CareerSource Gulf Coast provides innovative services that build a talent pipeline for the jobs of today and the future. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at COM that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-###-#### or the Florida Relay Service 711.)

Let COM's mission become yours. To find out more about us, click on the link:

You will connect workers to jobs and businesses to the talent they need to thrive. Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future COM is a fast-paced work environment in which critical thinking and prioritizing are a must.

This position will primarily work out of the American Job Center located in Panama City, Florida. Panama City is centrally located in Northwest Florida between Pensacola and Tallahassee on Florida's Gulf of Mexico coast. The Panama City/Bay County area consistently ranks above the national average for quality of life. The area is well known for its beautiful beaches that feature 27 miles of white, sandy coastline along with countless recreational activities, an active arts community, and southern hospitality culture. Working for the State of Florida is more than a paycheck!! State Group Insurance coverage options Retirement plan options, including employer health, life, dental, vision, and other supplemental options Nine paid holidays and a Personal Holiday each year Annual and Sick Leave Benefits Student Loan Forgiveness Program (Eligibility required) Flexible Spending Accounts Tuition Fee Waivers (Accepted by major Florida colleges/universities) Ongoing comprehensive training provided Career Growth Highly skilled, professional environment For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $35,000.00 annually

Your Specific Responsibilities: Performs responsible, professional and administrative work in a workforce center setting. Providing services to job seekers and employers.

• Triage and assess customer needs, and direct customer to appropriate service
• Serve as the initial point of contact and provides instructions, labor market information, and assistance to customers utilizing the services of the CareerSource Job Center
• Register job seekers to ensure full, current, and complete registrations
• Screens and refers job seekers to appropriate job openings, workforce/training programs, workshops, and community resources
• Ensure referrals pending review and other customer requests via the customer service email are completed in a timely manner
• Assist with general computer and Reemployment Assistance (RA) application questions and if needed, resets RA PIN
• Assist with job fairs, recruiting events, workshops, and other Job Center events as needed
• Document and record services/activities accurately and timely
• Performs other related duties as needed

Required Knowledge, Skills, and Abilities: Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint Knowledge of the principles and techniques of effective customer service Knowledge of the basic principles of counseling and case management Skilled in group presentations or workshop instruction and/or facilitation. Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing Ability to promote and market the Career Center Ability to deal with the public in a tactful, courteous, and effective manner. Ability to work effectively as part of a team Ability to provide excellent customer service Ability to conduct effective interviews Ability to establish and maintain effective working relationships with others Ability to prepare reports to include recording, evaluating, and analyzing data Ability to understand and apply applicable rules, regulations, policies, and procedures Ability to work independently by planning, organizing and coordinating work assignments

• Bilingual preferred but not required

Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records. The incumbent must possess or obtain certification as a Workforce Professional Tier 1 within one year of employment in the position. Duties and responsibilities of this position must be performed at the official work site; CareerSource Gulf Coast Panama City, FL.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.