Customer Service Specialist - Sherwin-Williams : Job Details

Are you passionate about providing top-notch customer service? Join us as a Customer Service Specialist where you'll be engaging with customers to understand their needs and provide tailored solutions with Sherwin-Williams products. In this role, you will ensure an exceptional customer experience while meeting our sales goals.

Your primary responsibilities will include:

• Delivering high levels of customer satisfaction through outstanding service.
• Assisting customers in-store and over the phone by identifying their needs and recommending products.
• Building strong, trust-based relationships with both wholesale and retail customers.
• Accurately processing sales transactions in accordance with policies.
• Meeting sales objectives on a monthly, quarterly, and yearly basis.
• Maintaining organized work order files and product formulas.
• Retrieving products from the sales floor or warehouse to fulfill orders.
• Mixing and tinting products to match customer specifications.
• Stocking shelves and creating attractive displays.
• Ensuring cleanliness of store equipment.
• Loading and unloading delivery trucks when needed.
• Assisting in deliveries as required.
• Keeping assigned areas in-stock and visually appealing.
• Staying informed about products and discussing available options with customers.
• Adhering to inventory control procedures.
• Providing suggestions for improving sales.

What We Are Looking For:

• Must be at least eighteen (18) years of age.
• Legally authorized to work without needing sponsorship now or in the future.
• Fluent in both English and Spanish, able to read, write, and communicate effectively in both languages.
• Possess a valid, unrestricted Driver's License.
• Ability to lift and carry up to 50 lbs regularly and up to 70 lbs occasionally, with or without reasonable accommodations.
• Willingness to work all scheduled hours including evenings and weekends.
• If currently working for Sherwin-Williams, must have a performance appraisal rating of at least meets expectations.
• If presently employed, completion of all required HR Cloud eLearning courses.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in a delivery, retail, or customer service role.
• Previous experience selling paint or paint-related products.
• Experience operating tinting and mixing equipment.

This position is based at Store #5290, located at 739 State Highway 28, Suite 11, and may require travel to stores within a 30-mile radius. We offer a range of health benefits, retirement and savings options, generous time away from work, and a culture dedicated to employee growth and well-being.