Customer Service Specialist - ZipRecruiter : Job Details

Job DescriptionJob DescriptionDescription:

NOVOMATIC Group of Companies is the largest gaming technology company in Europe expanding its business to North America. NOVOMATIC is an integrated, global gaming company producing, distributing and operating high tech gaming equipment in well-regulated markets around the world. Our US-subsidiaries focus on the distribution of gaming equipment in the North American and Caribbean markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain a professional image while representing NOVOMATIC Americas in both personal interfaces and those communicated via the phone or e-mail.
• Serve as a point of contact for customers, addressing inquiries and providing information about products and services.
• Responsible for all stages of the Sales Order Process: Quotes, Orders, Confirmation, Delivery, Invoicing, and Returns.
• Apply approved pricing structure to orders and confirm sale price accuracy as well as any applicable discounts and taxes.
• Utilize existing contract templates and the highlighted legal clauses to generate agreements for Sales and Lease Orders.
• Work closely to coordinate the execution of signed Legal contracts pertaining to Sales orders.
• Work in conjunction with the Upper Management to follow-up with sales personnel on outstanding order issues identified through the Sales order Process.
• Keep Sales personnel informed us of all the changes in the status of their Sales orders including date of manufacture, shipment and installation.
• Utilize MS Dynamics BC to maintain accurate information pertaining to customers, quotes, and orders following assigned Sales Order Process
• Review Sales Order Configuration and input relevant details into ERP system
• Check for Regulatory Approvals for parts, software, and cabinets
• Coordinate customer issues and requests and expedite and/or escalate for resolution in a timely manner.
• Keep Sales personnel and customers informed of all the changes in the status of their Sales quote and orders
• Work with Warehouse and Technical Team to identify parts and complete customer requests
• Maintain accurate database of customers, orders, and contracts
• Perform all analytical reports and clerical functions, including filing, typing, etc. as identified by management.
• Maintain electronic and hard copy filing systems.
• Other duties as assigned

Requirements:

• Ability to professionally interface and respond to questions from customers, sales personnel and other departments within the company as required
• Must have a working knowledge of Microsoft Office Suite
• Microsoft MS Dynamics BC experience is a plus but not required
• Ability to read, analyze, and interpret general business correspondence
• Experience in Sales Support or Sales Coordination desired
• Proactively improves skills and knowledge
• Displays initiative
• Avoid procrastination
• Attentive to details / highly organized
• Associate's Degree in Business Administration or similar

Standard Benefits: NOVOMATIC Americas offers a range of available benefits to all employees, including available medical, dental and vision programs. Company paid short-term and long-term and basic life insurance. Other benefits include PTO accrual, paid holidays and company matched 401K.

NOVOMATIC Americas Sales, LLC is an Equal Opportunity Employer and does not discriminate against applicants for employment because of , , , , , , and/or expression, status as a veteran, and basis of or any other federal, state or local protected class.

Candidates are subject to pre-employment drug screens and background checks. Employees must meet all requirements of applicable regulatory agencies.