Customer Service Specialist - Big Time Pest Control : Job Details

Every person here is sooo supportive and uplifting. Owners and management provide all the resources and tools that employees need to be successful so nobody is left to struggle alone. It truly feels like a family. And I love how there's always new things to learn. Even people who have been here for 5+ years say how they learned something new and that's exciting! I also like how the staff does things together outside of work to connect and that there are real rewards for accomplishments and dedication to the team goals! - ~ Employee Feedback 2023 Big Time Pest Control is BOOMING and we are very excited to be adding another phenomenal team member to grow our current DYNAMIC DUO in our Pest Control Department. We have an amazing group of vibrant, hard working people here in the office, and we are thrilled to add another vibrant person to our group. We work together to provide remarkable customer service for our customers and ensure they love Big Time Pest Control! Our Specialist will...

• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
• Field incoming requests, schedule service visits and maintain efficient technician routes that reduce drive time.
• Assist with answering incoming calls and making outbound calls to customers to schedule, confirm and follow up on service appointments - don't worry, your partner is full of energy!
• Reschedule unserviced accounts within a timely manner prior to the end of the service time frame.
• Lead with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help the company maintain and grow customers.
• Monitor, update and maintain customer databases with accurate customer information including call details, payments, and other information.
• Work in a fast paced, supportive & lively atmosphere.

• LONG TERM CAREER OPPORTUNITIES

• Medical, Dental, Vision
• Matching IRA @ 3%
• Paid Time Off
• Accident Insurance, Life Insurance

• Outgoing personality
• Contribute to an enthusiastic work environment
• Team player with a desire to learn new software and skills
• High School diploma or equivalent
• Amazing customer service talents
• Typing and 10-key ability
• Experience with multi-tasking organization
• Effective communication and interpersonal skills
• Self-starter who can work independently
• A team member that can be counted on
• Pass pre-employment screenings and drug test required.