Customer Service Specialist - Axios Professional Recruitment : Job Details

Axios Professional Recruitment is partnered with a manufacturing client in Greenville who is actively looking to hire qualified individuals for a Technical Support Specialist career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.

Technical Support Specialist Benefits:

• Competitive hourly pay
• Opportunities for career advancement within the company
• Comprehensive training programs to enhance skills
• Health and wellness benefits package once hired in

Technical Support Specialist Responsibilities:

• Provide diagnostic resolution to field service issues
• Capture service call information and perform follow-up tasks
• Respond to inquiries related to service and company website
• Assist customers in locating service agents and distributors online
• Occasionally perform repairs on appliances in various settings

Technical Support Specialist Qualifications:

To be considered for the Technical Support Specialist position, applicants should:

• Hold a degree in HVAC with an emphasis in Refrigeration (preferred)
• Have experience in field service with appliances
• Be proficient with database management systems and customer service
• Demonstrate strong diagnostic and problem-solving skills