Customer Service Specialist I - East West Bancorp : Job Details

East West Bank is seeking a Customer Service Specialist I. The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist, you will present solutions based on individual customers' needs.

• Some college preferred, high school graduate or equivalent required
• 1+ years experience serving in a customer service role. Call center and/or retail banking experience a plus
• Tech savviness and/or experience troubleshooting technical issues a strong plus
• Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
• Must be able to troubleshoot and resolve customer concerns using critical thinking skills
• Must have strong PC, proficiency with Windows based applications and excellent math aptitude
• Ability to work independently and efficiently in a fast-paced environment
• The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days
• Must be able to read and type in Chinese to assist clients via live chat

The base pay range for this position is USD $20.00/Hr. - USD $22.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.