Customer Service Specialist - Bookkeeping - GovernmentJobs.com : Job Details

Customer Service Specialist Accounting

The Customer Service Specialist Accounting plays a crucial role in maintaining accurate financial records and providing essential support to the Financial Services Department. Responsibilities include overseeing accounting tasks, ensuring compliance with state and county policies, and managing various financial transactions.

Duties and Responsibilities

• Managing accounts payable and accounts receivable, posting transactions, and reconciling accounts.
• Performing accounting tasks in accordance with established policies and procedures.
• Processing accounts payable invoices, verifying pricing, and reviewing coding for accuracy.
• Reviewing and reconciling invoices from contractors and suppliers, and setting up payment systems.
• Printing checks and producing electronic funds transfer (EFT) files.
• Preparing and mailing monthly billings, and compiling accounts receivable reports for review.
• Posting journal entries and facilitating fund transfers between accounts.
• Handling daily deposits, performing bank reconciliations, and reconciling balances.
• Accurately recording transactions and balancing payments to daily reports.
• Converting purchase order requisitions, ensuring compliance with county/state bids and purchasing cooperatives, verifying pricing, and reviewing coding for accuracy.
• Performing clerical duties such as filing, monitoring inventory, and assisting co-workers.
• Processing mail transactions.
• Assisting customers in person, by telephone, and email, addressing and resolving concerns related to County services.
• Assisting with month-end and year-end close of books and records.
• Performing all duties safely and efficiently.
• Adapting to changing conditions including workload surges and varying workflows.
• Collaborating with CFO, Controller, Accounting Manager, and Supervisor of Taxation & Revenue to ensure compliance with audit mandates.
• Maintaining professional behavior and delivering excellent customer service.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

Qualifications and Requirements

Minimum Requirements

• High school diploma or equivalent supplemented by coursework in accounting.
• Two years of accounting experience.
• Proficiency in Word and Excel in an office environment.
• Two or more years of experience working with computers.
• Possession of a valid driver's license.
• Availability to work non-standard hours and overtime as needed.
• Bonding may be required.

Preferred Requirements

• Bachelor's Degree in Business, Accounting, or Finance.
• Experience with Munis Accounting Software.
• Advanced Microsoft Office skills.

Physical Demands & Work Environment

Working Conditions: Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 25 pounds.

Physical Requirements: Work is performed in an office environment and normal travel within county may be required.

Conditions of Job Offer and Employment

Examinations: No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in the Position Announcement and denoted on their job application and responses to the attached supplemental questionnaire.

Pre-Employment/Post Offer Drug Screening: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants will be required to pass a drug test conducted at a test site designated by the Shelby County personnel Department. Shelby County, Alabama is an Equal Opportunity Employer.

Qualified applicants and considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Benefits

Shelby County offers a competitive benefit package that includes:

• Annual (Vacation) and Sick Leave Accrual (accrual amounts are based on years of service)
• One Personal Day accrues per calendar year
• 12 paid holidays per fiscal year
• This position offers a defined benefit pension. The Retirement Systems of Alabama (RSA) administers a defined benefit (DB) pension plan for Shelby County Alabama employees. Benefits are predetermined via a formula based on salary, years of service, and age and are not based on stock market performance. Retirement benefits are paid as monthly annuities for life, with options available for survivor benefits depending on the plan design (e.g., spouse coverage). Pension benefits from RSA DB plans are not taxed by the State of Alabama if the recipient resides in the state. RSA is among the 20 largest internally funded pension systems globally.
• Health Insurance - 92% employer paid/8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program
• Dental Insurance - 92% employer paid/8% employee paid for single or family coverage - Delta Dental
• Basic Life/AD&D Insurance - 100% employer paid - $25,000 Basic Benefit
• Short-term Disability Insurance - 100% employer paid
• Employee Assistance Plan
• Annual Longevity Pay (employees qualify based on years of service)

In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase:

• Southland Voluntary Dental and Vision Insurance
• Supplemental Life Insurance
• Voluntary AD&D Insurance
• Colonial Life:
• Critical Illness Insurance
• Accident Insurance
• Short Term Disability
• Whole Life
• Flexible Benefits:
• Medical Spending Account
• Dependent Spending Account
• Credit Union Membership
• RSA 1
• Nationwide 457 Plan