Customer Service Representative - Work from Home - Morley Companies : Job Details

Customer Service Representative - Work from Home Join to apply for the Customer Service Representative - Work from Home role at MorleyCustomer Service Representative - Work from Home 1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative - Work from Home role at MorleyGet AI-powered advice on this job and more exclusive features.About The RoleRole: Full time | Remote - Michigan residentsAbout The RoleRole: Full time | Remote - Michigan residentsDo you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!Pay TransparencyThis position starts at $13 per hour.What To ExpectAs a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.Why ApplyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesYou NeedStrong communication, interpersonal and organizational skillsComputer skills (MS Office, web browsers, able to work in several programs at once)High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role)See Skills for Success belowTasksResearch and respond to customer questions on dental, vision, life and disability benefits using our systems and information sourcesHelp customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuationFollow quality standards when handling communicationsCheck subscriber plans to determine their benefitsGather, organize, manage and record claims, messages and other documentsPerform other tasks as needed to support the teamOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills For SuccessRequired SkillsExcellent communication (spoken and written), interpersonal and organizational skillsComputer skillsMicrosoft Office including basic Word, Excel and internet usageAble to use several computer programs at onceAble to handle calls, emails, web chats and written questions with trainingEligibility RequirementsHigh school diploma or equivalentOne or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time (may change based on business needs)Must be able to stick to the schedule reliablyNice to HaveCall center experienceCompletion of a Customer Service Simulation testAble to complete a dental training courseRemote Work RequirementsMichigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentThe Remote ExperienceWondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: Join Our Morley FamilyThe value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life EasierTeladoc: 24/7 online access to doctors24/7 nurse help deskPatient advocacy: Free 24/7 help with benefit questions and claims issuesFamily, financial and estate guidance (will) servicesAbout MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: here to view Morley's CCPA Notice for applicants in California: here to view Morley's privacy policy: level Seniority level Not ApplicableEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries Advertising ServicesReferrals increase your chances of interviewing at Morley by 2xGet notified about new Customer Service Representative jobs in Indiana, United States .Indiana, United States $34,320.00-$34,320.00 1 week agoCustomer Service Representative-Remote (Healthcare) Remote Call CenterCustomer Service Representative Indianapolis, IN $15.00-$17.00 3 weeks agoTechnical Support / Customer Service Representative (Remote) Indianapolis, IN $15.00-$18.00 2 weeks agoWork at Home Customer Service Agent (Full-Time & Part-Time) (IN) Absence Customer Experience Specialist - Indiana Seasonal Customer Service Representative (Remote) Remote Insurance Customer Service Representative (Unlicensed) Work at Home Contact Center Agent (Full-Time & Part-Time) (IN) Technical Support / Customer Service Representative-Remote (Night Shift) Work at Home Customer Service Advisor (Indiana residents) Remote Insurance Customer Service Representative (Unlicensed) Remote Mortgage Customer Service Representative Work at Home Customer Service Agent (Full-Time & Part-Time) (IN) WAH Mortgage Customer Service Representative Remote Mortgage Customer Service Representative Entry Level Customer Service - Work From Home We're unlocking community knowledge in a new way. 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