Customer Service Representative. - Work At Home-Equipment Provided - Goodwill San Antonio : Job Details

Job Description Customer Service Representative. - Work At Home-Equipment Provided - 180950 GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission ( should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers and retain customers who are considering downgrading or disconnecting service.**Minimum Education and Experience:**

High School Diploma or GED required; graduation from a college with an Associates degree preferred

Customer service experience a plus

Customer retention and/or sales experience a plus

phone-related customer service a *major* plus

Familiarity with Microsoft Windows, Word and Excel applications

Bilingual language skills a plus

**Knowledge, Skills and Abilities:**

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written skills

Strong listening/comprehension skills

Ability to stay composed and objective

Convsational, patient and confident with a positive attitude

**Work Environment:**

A climate controlled, contact center enviroment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems

**Physical Demands:**

Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulation system will thank you.

*DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.***Primary Location**

: United States-Florida-Cutler Ridge