Customer Service Representative - West Chelsea Veterinary - Encore Vet Group : Job Details

Overview:

Be the Heart of Our Front Desk in the Heart of Manhattan!

At West Chelsea Veterinary, were more than a veterinary hospital - were a close-knit, compassionate team serving one of the most vibrant neighborhoods in New York City. Were looking for a full-time Customer Service Representative who brings warmth, professionalism, and positive energy to every client interaction.

From the moment pet parents walk through our doors or pick up the phone, youll be the first friendly face or voice they meet, setting the tone for a supportive, caring experience. If you love connecting with people, thrive in a fast-paced environment, and want to be part of a mission-driven veterinary team, this is your moment.

Why you'll love us:

• Purpose-Driven Work - Were deeply rooted in West Chelsea and proud of the long-term relationships weve built with our clients. Our team is collaborative, upbeat, and truly enjoys working together.
• Modern Care with Heart - Our services include wellness and preventive care, surgery, dentistry, diagnostics, and acupuncture, all delivered with exceptional service and compassion.
• Culture That Cares - We take our work seriously but never ourselves. Expect team lunches, laughter, and the kind of workplace that supports both professional growth and personal wellbeing.

Youre a good fit for this role if you:

• Are an excellent communicator who creates positive first (and lasting) impressions.
• Are organized, tech-savvy, and comfortable juggling multiple tasks.
• Stay cool and focused in a fast-paced setting.
• Have prior experience in a veterinary or medical front desk role (preferred but not required).
• Thrive in a team-first environment where kindness and professionalism go hand in hand.

What you'll be doing:

• Greet clients with warmth and professionalism, both in person and over the phone.
• Manage appointments, phone calls, emails, and client check-ins and check-outs.
• Communicate clearly and compassionately with pet owners, especially during stressful moments.
• Keep patient records accurate and support the medical team in delivering seamless care.
• Help maintain an organized, welcoming reception area.
• Support scheduling, billing, and daily operations with confidence and care.

What's in it for you:

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Groups library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out here: westchelseavet.com

West Chelsea Veterinary is proud to be partnered by Encore Vet Group see what that means for you: encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesnt happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love caring for animals while advancing your career.

Pay Range: USD $20.00 - USD $24.00 /Hr.