Customer Service Representative - VT Campus (Start Date August 5, 2025) - NLV Financial : Job Details

Job Category: Customer Service

Requisition Number: CUSTO002551

Posted: April 28, 2025

Full-Time

Rate: $22 USD per hour

Location: Vermont Campus

One National Life Dr

Montpelier, VT 05604, USA

Customer Service Representative at National Life Group

Starting rate is $22/hr with additional pay for relevant skills and experience. After training this position allows for a hybrid work schedule with three days onsite (Monday, Tuesday and Wednesday) in our Vermont office.

The Opportunity to Make a Difference

We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

The shift we are hiring for is 8-4:45 Monday-Friday. Alternative shifts are available as well, based on business need.

Successful Candidates We're Seeking

• Associate's degree or higher preferred
• You have 2+ years of professional work experience interacting with customers
• You are passionate about working for a company with a cause-driven culture
• You are able to successfully pass a background check that may include fingerprinting

The Skills to Succeed

• You are great with people
• You enjoy delighting customers with exceptional service
• You are an excellent communicator, with strong listening skills
• You have solid computer and math skills
• You are strong with solving problems and working in a collaborative environment
• You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
• You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

What You'll Find at National Life Group

• Competitive pay (Starting rate is $22/hr with additional pay for relevant skills and experience) with quarterly bonus opportunities (based on performance) and outstanding health, wellness and insurance benefits
• Genuine opportunities for growth and career advancement
• Over $5K in annual tuition reimbursement, including full tuition sponsorship for completing your undergraduate and graduate degrees with University Arizona World Campus
• Paid time off and holidays
• 40 hours of community service hours annually
• A culture committed to inclusion and diversity

National Life Group is a trade name of National Life Insurance Company, Montpelier, VT founded in 1848, Life Insurance Company of the Southwest, Addison, TX chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

National Life Group

1 National Life Dr

Montpelier, VT 05604

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.