Customer Service Representative (Seasonal) - MLB Network : Job Details

**Customer Service Representative (Seasonal)**

at Major League Baseball New York, New York We are currently looking for temporary seasonal employees with strong customer service experience and a team-oriented spirit to provide exceptional service to our subscribers. You will respond to customers inquires regarding billing, product information, technical support, and general programming information in this fast-paced environment.

To qualify, you must be able to work a flexible schedule, have excellent communications skills, the ability to handle multiple duties and must be a team player. Previous customer service experience is required with technical, product knowledge that is resolution oriented.

**Minimum Requirements:**

* 1-2 years Customer Service Experience

* Excellent verbal and written communication skills.

* General technical support skills

* General navigation knowledge of connected and mobile devices

* Strong organizational and interpersonal skills

* Advanced computer skills

* Knowledge of Salesforce CRM a plus

* Knowledge of Talkdesk a plus

* **Must be able to work a flexible schedule (including nights and weekends)**

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering our workforce athletes to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing Americas pastime to best serve its fans for decades to come.

MLBs vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!

Major League Baseball is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

All in-office and ballpark-based positions are subject to MLB's mandatory Covid-19 vaccine policy

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