Customer Service Representative - Remote - Magellan Solutions USA (MSUSA) : Job Details

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting full-time Customer Service Representatives who have previous call center experience and live in the Melbourne, FL aeaa. Selling Points:

• Full-time position with potential Benefits in Kind
• Potential multi-year contract

This position receives and responds to inbound calls, inquiries and communications from customers and other customer representatives. DUTIES AND RESPONSIBILITIES:

• Responsible for answering customers (via phone and email) such as general inquiries, feedback or incidents
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Follows documented procedures trained during the initial on-boarding and during upskill training classes
• Answers detailed inquiries and resolves customer problems.
• Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments
• Handle e-mail interactions as assigned
• Other related duties as assigned

REQUIRED MINIMUM EDUCATION AND EXPERIENCE:

• High School Diploma
• One (1) year in a Customer Service function using a computer, keyboard, and mouse

PREFERRED EXPERIENCE: Previous experience with inbound call center service. TECHNICAL REQUIREMENTS: Ability to pass an eSkills assessment. Basic computer proficiency ABILITIES AND SKILLS:

• Demonstrates customer service orientation
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast paced team environment

Previous Military encouraged to applyMust be able to pass a background check