Customer Service Representative - Phone and Chat - Washington, DC - iPostal1 : Job Details

Join to apply for the Customer Service Representative - Phone and Chat - Washington, DC role at iPostal1.

We're iPostal1, an industry leader in digital mailboxes, currently experiencing growth. Headquartered in Rockland County, NY, we are seeking confident, personable customer service professionals for our Washington, DC location. This is an in-office role with a two-week paid training starting on Day 1.

• Answer inbound calls promptly and professionally
• Identify customer needs and assist accordingly
• Escalate issues when necessary
• Communicate positively and compassionately to build customer relationships
• Manage customer expectations effectively
• Engage actively in online chat support
• Handle customer tickets related to inquiries, support, and sign-up issues across various platforms (phone, email, chat)
• Support mail operations such as sorting, digital uploading, and dispensing
• Perform additional duties as assigned, including escalations and reporting

• Active listening skills
• Results-oriented mindset
• Strong work ethic
• Excellent verbal and written communication skills
• Previous customer service experience
• Proficiency with CRM and multiple software applications

iPostal1 is an Equal Opportunity Employer, considering all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, and other protected categories.