Customer Service Representative (Navajo) - CallTek : Job Details

Staff4Me is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to both English and Navajo-speaking customers, utilizing your language skills to assist our diverse clientele in a professional and friendly manner.

Responsibilities

• Respond to customer inquiries and provide accurate information promptly
• Assist customers with product and service-related questions or concerns
• Navigate and utilize internal systems and databases effectively
• Resolve customer issues by offering appropriate solutions and alternatives
• Build positive relationships to ensure customer satisfaction and retention
• Follow company policies and procedures to maintain consistency and quality
• Collaborate with internal teams to address customer issues and improve processes
• Maintain thorough and accurate customer records

Requirements

• Fluency in both English and Navajo (spoken and written)
• Prior customer service experience preferred
• Excellent communication skills and adaptability to different customer needs
• Strong problem-solving and time-management skills
• Attention to detail and ability to prioritize tasks
• Ability to work well in a team-oriented environment
• Proficiency in using computer systems and software

• Associate

• Full-time

• Other

• Technology, Information and Internet