Customer Service Representative - New York Racing Association : Job Details

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview:

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions:

Provide general customer service information. (Hours of operation, directions, etc.)

• Ability to handle heavy call volumes of both inbound and outbound.

• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.

• Troubleshoot password and basic technical/app inquiries.

• Research any misapplied information or customer discrepancies.

• Provide special event, promotions and wagering details.

• Assist customer via telephone and live chat as needed.

• Performs other duties as assigned by supervisors or other senior management.

Qualifications:

• High School Diploma or Technical Certification

Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.

Must have the flexibility to work weekends, holidays, or other shifts.

• Must have a dedicated/secure space when working from home.

• Strong computer skills (Microsoft and basic internet navigation)

• Able to handle high call volumes and excellent phone etiquette.

• Strong Organizational skills

• Attention to detail.

• Ability to multi-task and data entry

• Strong verbal communication

• Protect organizations values by keeping information confidential.

• Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary of Physical Requirements and Work Environment:

Walking and sitting

Pay Range / Salary: $17.00