Customer Service Representative - South Carolina Staffing : Job Details

We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.

Responsibilities:

• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.
• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.
• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.
• Utilize business tools to gather and analyze information necessary for effective order management and customer service.
• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.
• Continuously develop product knowledge and system expertise to enhance customer support capabilities.
• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.
• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.

Requirements:

• Associate degree in business or equivalent work experience preferred.
• 5-10 years of relevant experience in customer service, sales, or office environments.
• Strong customer communication skills with a proven ability to build relationships.
• Self-motivated and reliable, with the ability to meet deadlines and manage tasks efficiently.
• Excellent organizational, interpersonal, and verbal and written communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making skills, with a solution-oriented mindset.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.