Customer Service Representative - Randstad : Job Details

SEASONAL DURING OPEN ENROLLMENT

Join a nationally respected healthcare organization with over 90 years of service and a legacy of clinical excellence, innovation, and patient-centered care. Recognized as a top employer in healthcare, this institution offers a collaborative environment where professionals grow alongside leading experts. With award-winning surgical programs and access to cutting-edge academic resources, it's more than just a job—it's a chance to make a lasting impact in a place that values dedication, compassion, and continuous learning.

Here's what you'll be doing:

We are hiring a Customer Service Representative to join our team for the upcoming open enrollment period. We are looking for a motivated individual with at least one year of experience to help our employees with their open enrollment process. The ideal candidate will be a great communicator with a passion for helping others. You will play a crucial role in ensuring our staff gets the right coverage for themselves and their families.

• Handle inbound calls, emails, and chats to address employee inquiries and issues related to open enrollment.
• Research queries in the system and provide clear, accurate information on benefits packages and options.
• Document all customer activity and interactions in the appropriate systems.
• Maintain confidentiality of all employee information at all times.

Here's what you'll have:

• Minimum of 1 year of experience in a customer service or support role.
• High School Diploma or equivalent
• Strong verbal and written communication skills.

Here's what you'll get:

• Competitive Compensation: Earn above-market pay at $24.00/hour, along with excellent benefits that support your well-being.
• A Supportive and Collaborative Culture: Join a team of friendly, driven coworkers and work with supportive management that is genuinely invested in your professional success.
• Be a Part of a Leading Medical Institution: This is a fantastic opportunity to join a health system with a legacy of providing exceptional patient care. You'll contribute to an award-winning culture defined by Compassion, Accountability, Respect, and Excellence as you help improve the lives of patients and the community.