Customer Service Representative - TATA Consultancy Services : Job Details

Customer Service Representative

San Antonio, TX | 0 - 2 years of experience

Job Description

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

As a Bank Customer Service Representative, associates are required to work within defined guidelines, to facilitate service conversations on Banking – Auto Loans line of business or product set. In this role, associates are expected to collect requirements and respond with relevant solutions through client defined parameters to process auto loan applications to complete the loan funding process.

• Customer service skills with good written, verbal communication skills and comprehension

• Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures (Inbound/Outbound)

• Provide operational support to members and auto dealers with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.

• Identify and confirm the member's immediate request(s) and work to resolve issues.

• Explore member's needs and provide status updates on the missing information to complete the funding process for the outstanding Loan

• Validation and funding of loan amounts in line with business procedure guidelines

• Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.

• Follow written risk and compliance policies and procedures for business activities

• To have good data entry skills

• Expertise in Banking Lending process and basic knowledge on how the auto loan industry operates will be an additional advantage

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.

• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

• Family Support: Maternal & Parental Leaves.

• Insurance Options: Auto & Home Insurance, Identity Theft Protection.

• Convenience & Professional Growth: Commuter Ben efits & Certification & Training Reimbursement.

• Time Off: Vacation, Time Off, Sick Leave & Holidays.

• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $35,000 - $40,000 per year