Customer Service Representative - Style Netbox : Job Details

Customer Service Representative

Company: Style Netbox Location: Cincinnati, OH Schedule: Monday to Friday, 8 hours per day Salary: $29 – $32 per hour

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will play a vital role in enhancing our customer experience and ensuring customer satisfaction. As a Customer Service Representative, you will serve as the primary point of contact for our clients, assisting them with inquiries, resolving issues, and providing accurate information about our products and services.

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Identify and escalate priority issues to the appropriate department.
• Collaborate with team members to improve customer service processes.

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with CRM systems and customer service software.
• Empathy and patience in dealing with customer concerns.

• Competitive hourly pay ($29 – $32 per hour).
• Opportunities for career growth and advancement.
• Skill development and professional training.
• Collaborative and creative work environment.
• Full-time, Monday to Friday schedule for work-life balance.